Resources

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Resources for Parents

HEARS Family Line

OCFS HEARS Family Line
(Help, Empower, Advocate, Reassure and Support)
1-888-55HEARS ( 1-888-554-3277 )
Monday-Friday 8:30 a.m.-4:30 p.m.

The HEARS Family Line assists parents, families and individuals by providing information to callers on resources to meet their needs in their communities. Caring specialists guide families to services including food pantries, clothing closets, housing assistance, medical and behavioral health care services, parenting education, child care and more.

Specialists are available to help Monday through Friday from 8:30 a.m.- 8:00 p.m. Phone interpretation is available for most languages. HEARS flyers are available for download in 12 languages at https://ocfs.ny.gov/programs/cwcs/hears.php

The HEARS flyer is available in other languages:Arabic / عربى Bengali / বাংলা Chinese, traditional / 中文 Chinese, simplified / 中文 French / Français Haitian Creole / Kreyòl Ayisyen Italian / Italiano Korean / 한국어 Polish / Polskie Russian / Pусский Spanish / Español Swahili / Kiswahili Urdu / اردو Yiddish / יידיש

Stronger Families NY - Empower Connect Thrive

This website offers lists of family strengthening programs across NYS.

https://strongerfamilies.ny.gov/

New York State’s Family Support Programs for Pregnant and Parenting Families

New York State has family support programs for pregnant and parenting families. The programs are available throughout New York State and are provided at no cost to the family. These programs have been proven to improve outcomes for mothers, babies, and families. Your family will get a family support provider who comes to your home to give support and guidance on your journey through parenting.

https://www.health.ny.gov/community/pregnancy/home_visiting_programs/

Parent Guide from the Council on Children and Families
Starting Life Together, for children and their caregivers. Whether you are a mother or father (through birth, adoption, or foster care), a grandparent, partner, family friend, aunt or uncle with parenting responsibilities, the Parent Guide has information to help you through the FIRST FIVE YEARS of your parenting journey.
https://ccf.ny.gov/nys-parent-guide/